We provide flexible and affordable price plans for businesses of every type and size. You can choose from one Virtual Assistant, or add more, without paying extra. Simply pay for your time, and mix and match your support if you want to.
Emails, invoices and more
Document creation
Diary and calendar management
CRM, Automation, websites
Ideal for business coaches
Software troubleshooting
System set-up & maintenance
Limited social media management
Marketing strategy
Ad campaigns
PR Support
Full social media support
Content creation
Graphic design
Scheduling & Engagement
We've been asked it all before...
You can cancel your support plan at any time however, we advise that you let us know in advance that you would like to cancel before your next reset date. Your reset date is the date you originally started your plan and will be the same date your payment is taken every month. We will cancel your plan and you can use your time until then. Any time left over or already banked, rolls over for up to one month. There are no additional charges involved with canceling your plan. You can cancel your plan by opening the relevant support ticket or contacting your account manager.
Pausing your plan is a great idea if you have rolled-over time that you would like to use up. Whilst your plan is on pause, you won't be charged anything. We will contact you to check if you want to restart your plan, once your rolled-over time has been used. Pausing your plan rather than canceling it makes it easier as you don't have to set everything up from scratch again. We can pick up where we left off with no delay. You may also want to consider pausing your plan if your cash flow forecast isn't looking good or your business is going through a difficult time, but you will want to resume services at some point in the future. By pausing your plan we can keep in touch with you and simply restart without you having to sign up, once you're ready to get going again. Paused plans are cancelled after 3 months. To pause your plan open the relevant support ticket or speak to your account manager.
If you ask your VA to perform a task or undertake a project that they cannot do, simply open a new enquiry ticket or contact your account manager and we'll match you with a VA who has the right skills or time. This VA will not usually replace your current assistant unless you want us to do that, but instead, they will split some of the time with your current assistant to complete the necessary work.
Not everyone wants to speak on the phone and that's fine! If you know you need support and simply want to dive straight in, you can book your ideal support plan without having to book a call first. We will contact you via email to find out more about your specific needs, and then give you the option to view 3 profiles of assistants we have identified as a good match, or, we can match you to a VA ourselves. Your VA will then contact you to get all the necessary information they need to get started, and it's as simple as that!
If tasks you provide need licenses, specialist software, subscriptions, or similar, these may need to be purchased by you. If you require phone calls to be made, you will need to provide us with a Skype account or similar VoIP system. VAs should never have to incur costs to work with you. However, it's always worth asking your VA if they already have a subscription service to something you need or were considering signing up for. If VAs have them already, they usually won't mind using their current subscription.
Our Virtual Assistants are associates, which means they work as freelancers, not as employees. All associates MUST provide valid insurance to work with us. We also ask them to only use secure password managers to store client information and, to work in the cloud as much as possible, rather than storing information on desktops. How much of that they can do, comes down to how you as a client, shares information with them. We always recommend that our clients use password managers and insist that their assistants do too, we highly recommend 1Password. We are also ICO registered as are our VAs. You can see our certificate by clicking the link in the footer. We are happy to sign NDAs if required and you can request your assistant to sign any additional policies you feel necessary. Our VAs are also offered regular cyber security training, and we work alongside an AI policy to ensure your data is never uploaded via Long Language Models such as ChatGPT.
We try to be as flexible as possible, therefore, we allow our clients to roll over their time for up to 1 month. You have access to a bespoke time portal where you can track your banked time. you can also pause your plan until your rolled over time is used up. There aren't many VA agencies that will do that!
Need something more bespoke? Reach out to one of our friendly account managers to understand more about our services and how they can be tailored to suit your exact requirements.
Building 15, Unit 1.2 | Cromford Mill | Mill Lane | Cromford | Derbyshire | DE4 3RQ
L.T. VA Services Ltd is a company registered in England and Wales with company number 13629800