Privacy Policy for More Than A CRM
Effective Date: 1st October 2024 Last Updated: 1st October 2024 More Than A CRM ("we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, and disclose your information when you use our services (the "Service"), and your privacy rights.
1. Data Collection
We collect and process personal data to provide and improve our Service to you. Personal data may be collected in the following ways:
a. Informa on You Provide to Us Directly
Account Informa on: When you create an account, we collect informa on such as your name, email address, phone number, billing address, and payment details.
Customer Data: As a user of our Service, you may upload or share personal informa on about your customers, leads, or other third par es as part of your CRM ac vi es.
b. Informa on Collected
Automa cally When you access the Service, certain data is automa cally collected through your browser or device, such as:
Usage Data: Informa on on how you access and use the Service, including your IP address, browser type, device type, pages viewed, and me spent on each page.
Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to monitor your ac vity on our Service, analyze trends, and gather demographic informa on. c. Informa on from Third Par es We may receive data from third-party sources such as payment processors or analy cs providers to facilitate payment and improve our Service.
c. Information from Third Parties We may receive data from third-party sources such as payment processors or analy cs providers to facilitate payment and improve our Service.
2. Use of Personal Data
We use the personal data we collect for the following purposes:
To Provide and Maintain the Service: Using your informa on to create and manage your account, process transac ons, and provide support.
To Improve Our Service: Analyzing usage and trends to improve the Service's func onality, design, and user experience.
To Communicate with You: Sending transac onal emails, updates, newsle ers, and promo onal materials. You may opt out of receiving marke ng communica ons at any me.
To Enforce Legal Agreements: Processing your data as necessary to fulfill our contractual obliga ons, comply with laws and regula ons, and enforce our Terms and Condi ons.
3. Legal Basis for Processing Personal Data
If you are located in the United Kingdom or the European Economic Area (EEA), we rely on the following legal bases for processing your personal data:
Contractual Necessity: Processing necessary to perform our contractual obliga ons to you, such as providing the Service.
Legitimate Interests: We may process your data for our legi mate interests, provided that such interests are not overridden by your rights and freedoms. This includes fraud preven on, improving our Service, and understanding our users.
Consent: If we rely on your consent for processing personal data, you may withdraw your consent at any me by contac ng us.
4. Data Sharing and Disclosure
We do not share, sell, or disclose your personal data with third par es except in the following cases:
Service Providers: We may share your data with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and hos ng.
Legal Requirements: We may disclose your data if required to comply with legal obliga ons, such as a court order, regulatory requirement, or legal process.
Business Transfers: In the event of a merger, acquisi on, or asset sale, we may transfer your data to the new owner.
5. International Data Transfers
Your informa on may be transferred to and processed in countries other than the country in which you reside. If data is transferred outside of the United Kingdom or EEA, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses approved by the European Commission or the UK’s Interna onal Data Transfer Agreement.
6. Data Retention
We retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. A er this period, we will delete or anonymize your data. You may request data dele on at any me by contac ng us, but note that certain informa on may need to be retained for legal compliance or legi mate business purposes.
7. Your Data Protection Rights
If you are in the UK or EEA, you have the following rights concerning your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rec fica on: Request correc on of any inaccurate or incomplete data.
Right to Erasure: Request the dele on of your personal data, subject to certain condi ons.
Right to Restrict Processing: Request that we restrict the processing of your data under certain condi ons.
Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
Right to Object: Object to our processing of your data where we are relying on legi mate interests.
Right to Withdraw Consent: Withdraw your consent for data processing at any me. To exercise any of these rights, please contact us using the contact informa on provided below.
8. Data Security
We implement appropriate technical and organiza onal measures to protect the security of your personal data. However, please note that no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute data security.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to collect informa on about your use of the Service. You can control the use of cookies through your browser se ngs. However, disabling cookies may affect your ability to use certain features of the Service.
10. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you become aware that a child has provided us with personal data, please contact us so that we can take appropriate ac on.
11. Changes to This Privacy Policy
We may update our Privacy Policy from me to me. We will no fy you of any changes by pos ng the new Privacy Policy on this page, and, where required by law, we will seek your consent for significant changes. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any ques ons about this Privacy Policy, your rights, or any concerns regarding your personal data, please contact us at:
[email protected] C/O L.T. VA Services: Ednaston Park, Painters Lane, Ashbourne, Derbyshire, DE6 3FA
By using More Than A CRM, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Contact Us
Alton Office | Ednaston Park | Business Centre | Painters Lane| Ashbourne, Derbyshire | DE6 3FA
L.T. VA Services Ltd is a company registered in England and Wales with company number 13629800
