"Take it from someone who understands"

I'm Lisa Tennant, owner of L.T. VA Services. I ran a successful laundry company from 2004-2014 which I eventually sold. However, I made some huge mistakes in my business, mistakes that I rectified too late, mistakes I still see business owners making today.

I didn't delegate. I thought that I could do it better than everyone else, I thought I wouldn't have the time to explain what needed to be done, I thought it would be too expensive to outsource, and I told myself I would do it eventually.

What really happened was that I spent the best part of a decade working 24 hours a day, seven days a week, limiting myself to holidays that were only seven days long, and even then, I was still taking calls and emails.

In fact, I didn't make the changes I needed to make until 2012 when I was seven months pregnant with my son. I found out he was going to be fighting for his life, and I sprang into action. I took on a full-time van driver and outsourced to 10 sub-contractors. It was the best thing I ever did. Stepping back from the business in the way that I did allowed me to see exactly where it was going, it allowed me to better plan for the future, and most importantly, it gave me back my time. Two years later, I sold the business. I still wonder how far things might have gone, had I delegated sooner.

Now I want to help business owners like you on your journey to letting go, to understanding, that without time, you can't scale. I've since grown my expertise in marketing and tech support and just love putting automation and processes in place to help you go from growth to scale.

"I get such a thrill from helping my clients succeed"

Hey, I'm Kirsty. I've been a VA for a number of years now having initially worked in admin and business support before being made redundant. I decided to start freelancing my services and eventually met Lisa.

After working as Lisa's assistant, I then became account manager for L.T. VA Services and discovered my passion for helping clients succeed in their business, not only with the support offered, but ensuring the relationship they had with their VA ran smoothly.

I live in Taunton and just love being beside the seaside. Taking walks with my beloved dogs gives me time to mull over client tasks and think of ways to make their lives better. I have a wealth of knowledge and expertise in the export and import of alcohol and can help any business owner sell on Amazon.

The tasks I have been involved in with L.T. VA Services range from admin, spreadsheet creation, stock ordering, lead generation, telephone answering, invoicing, proposal writing and so much more!

With a teenage girl at home I like to think I'm also skilled at crisis management! I would love to talk to you about how I can support you with your business growth.

Why Us?

Apart from the fact we like to think of ourselves as the Cagney and Lacey of the VA world, (yes we're that old) using our detective skills to not only support you but to uncover gaps and make your business even better, we also understand how valuable your time is, not just for business, but for your personal life too.

There are loads of VAs out there, so why us? Well, you read Lisa's story, she's been right where you are now. We absolutely understand how difficult it is to put your trust in someone else, to allow them into your world, and part with your hard-earned cash. You might not even have any hard-earned cash yet, which makes the prospect of outsourcing even harder, but it's a must. Your time is your number one commodity, if you're spending it on jobs you don't need to do yourself, how much do you have left to grow your business and take care of your customers?

We try to take business owners on a journey, by starting off slow (unless you're ready to dive straight in of course). Offering a budget-friendly, flexible approach, will allow you the time you need to build your relationship with your VA and to dip in and out of work as your own business ebbs and flows. We also have a passion for helping business owners understand how to better manage their time. As working moms, we value our time with our family and put everything into ensuring an even balance between running a business and spending time with our loved ones. At L.T. VA Services, we want to help you do the same.

Our Values

Integrity:

Putting People First

We prioritise the well-being and success of our clients and team above all else. Our focus is on creating meaningful, positive outcomes for our clients, rather than solely on financial gains, and offering a fair fee to all associates and a fair wage to all employees. We will always act honestly and openly about all aspects of our business.

Well-being: Fostering Support

Our commitment to well-being is unwavering. We actively look out for each other, offering support and encouragement. By promoting open conversations and early interventions, we ensure challenges are addressed before they escalate, maintaining a healthy, supportive workplace. and harmonious relationship between clients and their team

Proactivity: Leading with Initiative

We champion a culture of initiative, encouraging our team to anticipate needs and offer solutions. Whether it's reaching out to clients with proactive insights, guiding them through delegation, or empowering account managers to lead their teams with foresight, we're always a step ahead, ensuring excellence in everything we do.

Vigilance: Proactive to Red Flags

Our vigilance in identifying potential issues is proactive, not reactive. We train our eyes to notice early warning signs and take decisive action. This proactive care extends across our operations, ensuring we're not just solving problems but preventing them where possible. We include our community of clients & staff in our vigilance driven approach.

Fairness: Doing The Right Thing

We expect our associates to treat our clients and each other fairly. This means taking a common-sense approach to take time off the clock to learn new systems processes & how a client's business works. We expect our clients to respect our associates and their boundaries, give fair and adequate time to complete tasks, respecting times of the day, and take a similar common-sense approach.

Contact Us

L.T. VA Services Ltd is a company registered in England and Wales with company number 13629800